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What are your Privacy Policies?

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Your Story Counselling Pty Ltd is dedicated to protecting the privacy of our website visitors and clients. This privacy policy details how we handle the personal information we collect, use, and disclose, and provides information on how to contact us for further inquiries about our management of your personal information or for access requests. This policy applies to all personal and sensitive information gathered by Your Story Counselling Pty Ltd via our website at https://www.yourstorycounselling.net/, email and during counselling sessions.

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Personal information refers to details about an identified individual or one who can be reasonably identified, regardless of the information's accuracy or format.

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Sensitive information may encompass health and relationship issues, ethnicity, and contact details.

Information Collection by Your Story Counselling Pty Ltd

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We collect personal and sensitive information lawfully and fairly, and in a manner that is not unreasonably intrusive. The information we may gather includes:

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a) Identifying and contact details (e.g. name, address, email, phone number);

b) Financial details;

c) Health information;

d) Referral information (e.g. name and address of the referring GP).

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This information is collected when you inquire on our site, book an appointment, subscribe to our newsletter, respond to a survey, or complete a form provided by Your Story Counselling. Without this information, we may not be able to provide the requested services.

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Use and Disclosure of Information by Your Story Counselling Pty Ltd

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We use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (www.privacy.gov.au).

 

Uses include:

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- Fulfilling service requests and processing bookings.

- Sending newsletters;

- Website improvement tailored to your usage and preferences.

- Providing information about our services.

 

Your information may also be used internally for administrative, research, planning, marketing, and project development.

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We do not disclose your information to third parties without consent, except in certain situations such as legal requirements, preventing illegal activities, protecting someone's physical safety, or when requested by a parent of a minor under 16. Some information may be shared with our service providers (e.g., IT services).

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Data Quality and Security

 

In line with the Privacy Act, we aim to ensure:

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a) The accuracy, completeness, and currency of collected information;

b) Protection against misuse, loss, unauthorised access, modification, or disclosure;

c) Destruction or de-identification of unneeded personal information, as permitted by law.

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Accessing and Correcting Your Personal Information

For access to or correction of your personal information, contact Your Story Counselling Pty Ltd. We typically provide access and correct any inaccurate or outdated information.

For inquiries about our information handling, access or correction requests, or any concerns or complaints, please contact us at:

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a) Telephone: 0457 745 799

b) Email: yourstorycounsellinginfo@gmail.com

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More information about the Privacy Act can be found at the Office of the Privacy Commissioner's website at www.privacy.gov.au.

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Acceptance

By reading this statement and submitting your details, you acknowledge and accept our Privacy Policy.